JACOB WHITTAKER
mr.jake.whittaker@gmail.com
EDUCATION
Texas A&M University, School of Architecture College Station, TX
Master of Land and Property Development Expected May 2024 University of Utah, David Eccles School of Business Salt Lake City, UT
Bachelor of Science, Operations Management May 2015
Bachelor of Science, Information Systems
Achievements
· GPA 3.515
· Dean’s List (5 times)
EXPERIENCE
Southwest Airlines Dallas, TX
Vendor Management Consultant - Ground Operations March 2023 - Present
· Manage relationship between Southwest Airlines and contracted Vendor Companies
· Monitor operational performance of Passenger Service and Ground Handling vendors across the system
· Coordinate and implement technology and reporting solution to increase efficiencies across the system
Senior Application Support Analyst August 2016 - March 2023
· Gather requirements and develop reporting solutions for internal customers and external vendors
· Manage team technology tools and develop new tools to increase efficiency
· Decrease internal customer workload by creating automated reports, saving 200 annual labor hours
Material Planning Intern September 2013 - December 2013
· Optimized consignment inventory process to save 40 labor hours each quarter
· Analyzed current inventory stock and reallocate parts based on usage forecasts
· Performed preliminary cost benefit analysis for RFID technology implementation
Ramp Agent July 2007 - June 2008
· Prepared and executed plan to turn aircraft in most efficient manner possible
Entrata Lehi, UT Data Analyst June 2015 - August 2016
· Developed data reports for internal and external use through requirement gathering and agile methods
· Created reports and dashboards with HTML, JavaScript and PHP integrating custom SQL queries
Utah Jazz Salt Lake City, UT Business Intelligence Intern January 2015 – May 2015
· Supported operational departments with CRM troubleshooting
· Created informational reports using Microsoft SQL Server Reporting Services
· Derived operational inferences through data analysis
Franklin Covey Products Salt Lake City, UT
Supply Chain Intern May 2014-January 2015
· Analyzed and implemented methods to reduce obsolete inventory by $20,000
· Reduced annual inventory holding costs by $30,000
· Decreased product weight discrepancies by 98%
· Implemented new inventory control processes ensuring 85% count accuracy
TECHNOLOGY/SKILLS
· Six Sigma Green Belt
· Project Management
· Alteryx
· SQL
· Tableau
· QuickBase
ACTIVITIES AND HONORS
Southwest Airlines
· Southwest Star Award
Eagle Scout
· Directed 30 volunteers to repaint parking lot lines and installed parking bumpers producing 150 hours of community service